Kix8 Privacy Policy — How We Keep Your Information Safe

Kix8 (https://kix8.pro) is a trusted online gaming platform serving players in Bangladesh. Your privacy is our top priority. This Privacy Policy explains in detail how kix8 collects, stores, uses, and protects your personal information.

This policy applies to all kix8 services, websites, and mobile applications. By creating an account or using our services, you are deemed to have accepted this Privacy Policy.

We believe privacy is not a privilege — it is your fundamental right. That is why kix8 operates with full transparency and never sells your data to third parties under any circumstances.

When you create an account and use our services on kix8, we collect various types of information. A detailed breakdown by category is provided below:

We only collect information that is genuinely necessary. kix8 never collects your social media passwords, bank PINs, or card numbers.

Kix8 uses the data it collects for the following purposes:

• Account Management: To create, verify, and keep your account secure.
• Payment processing: To securely process deposits and withdrawals.
• Customer Support: To resolve your complaints or queries promptly.
• Fraud prevention: To detect suspicious transactions and account activity.
• Service improvement: To run analytics that help us improve the user experience.
• Promotions: To send you bonuses and offers based on your preferences (you can opt out at any time).
• Legal Compliance: To comply with applicable laws and regulations.
• Responsible gaming: To detect unusual gaming patterns and provide appropriate support.

Kix8 never sells your personal data. However, limited information may be shared with the following parties under specific circumstances:

• Payment processors: With mobile banking services such as Mobile Banking, Nagad, and Rocket — solely to process transactions.
• Technology partners: Our game software providers — solely to keep game services running. No financial or identity information is shared with them.
• Law Enforcement Authorities: Data may be disclosed under legal obligation in response to a valid order or investigation.
• Fraud prevention services: Limited data may be shared with third-party verification services to prevent money laundering or fraud.

All third parties listed above are bound by strict confidentiality agreements with kix8 and may not use your data for their own purposes.

Kix8 uses cookies on its website. Cookies are small text files stored in your browser that help improve your browsing experience.

Kix8 uses the following types of cookies:

• Essential Cookies: Essential for login sessions and security. Without these, the site will not function properly.
• Functional Cookies: To remember your language preferences and settings.
• Analytics cookies: To monitor which pages are visited most and track overall site performance.

You can disable cookies at any time through your browser settings. However, disabling certain cookies may limit some functionality on the site.

Kix8 employs industry-leading technology to protect your data. Our security framework provides protection at multiple layers:

• SSL/TLS Encryption: All data transmitted to the website is protected by 256-bit SSL encryption.
• Data encryption: Sensitive data stored on servers is secured with AES-256 encryption.
• Two-factor authentication: Additional security verification is in place when logging into your account.
• Firewall & DDoS protection: Servers are protected against cyber attacks.
• Regular security audits: External experts regularly audit our systems.
• Suspicious activity detection: Automated systems detect unusual logins or transactions and trigger alerts.

Kix8 does not retain your data longer than necessary. Retention periods vary depending on the type and purpose of the data:

• Account Information: For as long as the account is active, and for a minimum of 5 years after closure (as required by law).
• Transaction records: 7 years — in accordance with financial regulations.
• Customer Support Communications: 3 years.
• Gaming history: For as long as the account is active, and for 2 years after closure.
• Cookie & Session Data: Until the session ends or a maximum of 30 days.

Once the retention period ends, your data is securely deleted or anonymized so you can no longer be identified.

As a kix8 user, you have the following rights over your personal data:

To exercise any of these rights, please contact our support team. We aim to respond within 30 business days.

Kix8 strictly does not provide services to anyone under 18. Our platform does not knowingly collect any information from minors.

• Age is verified at the time of registration.
• If an account belonging to a minor is identified, it is immediately closed and all associated data is deleted.
• Parents and guardians can report suspicious accounts to us.

Kix8 reserves the right to update this Privacy Policy at any time. For significant changes, we will:

• We will send a notification to your registered mobile number or email address.
• We will display a notification after you log in to the platform.
• Update the "Last Updated" date at the top of this page.

Continued use of kix8 after any changes takes effect will be considered acceptance of the updated policy. We recommend checking this page regularly.